• BSE

BSE Digitization — What It Means and How It Affects Me

What is BSE Digitization and why is it necessary?


BSE Digitization is a project undertaken in conjunction with Singapore’s SMART Nation initiative to digitize our documentations to our customers. This transition to a paperless system of documentation will get rid of the flaws and inconveniences of hard-copy paperwork, which include filing and documentation, the loss of paper trail, difficulty in accessing information, and the high cost on our environment. In addition to being more sustainable, an efficient paperless system will enable timely retrieval and easy accessibility of key information. This is particularly important for matters of fire safety as, in our field, time is of the essence.


What does BSE Digitization mean to me as a customer?


We aim to serve you better through digitization by

  • Increasing the efficiency and effectiveness in delivering timely reports and information to you via electronic means.

  • Increasing your convenience through easier access to the documentation records for your use; information at your fingertips.

  • Enhancing information preservation through digital storage, as compared to hard-copy and manual handling of paper documents that may degrade over time.

  • Lowering the risk of potential disasters, through disaster recovery via digitization of your information.

  • Reducing the waste of resources by having a reduction in paper records management, your search time and paper trail losses.

  • Continuously exploring value-added services through the online platform to enhance the customer experience you have with BSE.

Over the next few months, you will observe some changes, such as:

  • Changeover from hard-copy documentation to electronic delivery of documentation and dissemination of information

  • Digitized data management for greater transparency and clarity, and availability and accessibility to information

  • Higher rate of engagement on the online platform

To facilitate this process, we seek your cooperation regarding the updating of your company’s details, via

  • Emailing our Customer Service Team to update the company, site and billing information, and/ or

  • Updating through our Technical Sales and Service Team Leaders upon their visit on-site


What if I would still like to receive hard-copy information?


We understand that this transition may cause inconvenience to some. Therefore, we are prepared to accommodate requests to extend the use of hard-copy documentation over the transition period up to 31 March 2019. To do so, kindly inform our Customer Service Team of the request. The e-documentation will still be sent via the registered email addresses and a hard-copy documentation will be mailed out to you within 3 business days.


How long is the transition period?


The transition period will be over 3 months up to 31 March 2019 and we appreciate your kind understanding during this process. In order to make the transition as smooth as possible for all parties, we have refrained from making major, disruptive changes and opted for a more progressive approach.


How do I access the data online?


All e-documentation is accessible online via the registered email addresses that you have registered with us. This will enable you to:

  • Store the data and information online for easy retrieval

  • Present to your management and council members in a timely manner

  • Easily follow-up with the records through your email


Where can I find timely assistance if I encounter problems with this new system?


You can call our Customer Service Team to assist you if you encounter problems with this new system. We will gladly assist you and guide you on this journey with us.


What measures are in place if technical difficulties arise?


Should any technical difficulties arise, please rest assured that business continuity procedures are in place to ensure that all information is kept safely and securely. Our teams are prepared to ensure that all information is being recorded accurately and provided to you in a timely manner.

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